Privacy Policy

Last Updated: March 29, 2024

XoQuick (“XoQuick”, “we”, “us”, or “our”) is committed to protecting the privacy of our users (“users”, “you”, or “your”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application (the “App”) and related services (collectively, the “Services”).

Information We Collect

We collect various types of information when you use the Services, including:

• Personal Information: This includes information that can be used to identify you directly or indirectly, such as your name, email address, phone number, profile picture, and government-issued ID (if required for certain services).
• Location Information: We collect your location information when you use the App to connect with a driver or track a shipment. This includes your GPS coordinates, device location, and IP address. XOQuick app requires access to location in the background for real-time search that enable peering of dispatch riders with customers order request within a particular location, By continuously monitoring user’s location in the background, the app provides accurate and up-to-date information on the dispatch rider’s whereabouts to both the customer and the sender.

• Device Information: We collect information about the device you use to access the Services, such as your device model, operating system version, unique device identifiers, and network information.
• Usage Information: We collect information about your activity on the Services, such as your search history, ride requests, shipment details, and app usage data.
• Payment Information: We collect payment information, such as your credit card number or other payment details, when you use the Services for paid transactions.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and improving the Services: We use your information to connect you with drivers, track shipments, process payments, provide customer support, and personalize your experience.
• Safety and Security: We use your information to maintain the safety and security of the Services, prevent fraud, and enforce our terms of service.
• Marketing and Communications: We may use your information to send you promotional emails, SMS messages, and push notifications about XoQuick and its offerings. You can opt-out of receiving marketing communications by following the unsubscribe instructions in the messages.
• Research and Development: We may use your information for research and development purposes to improve the Services.

Sharing Your Information

We may share your information with third-party service providers who help us operate the Services, such as payment processors, data storage providers, and marketing partners. These third parties are obligated to protect your information and use it only for the purposes we specify.

We may also share your information with law enforcement agencies or other government entities if required by law or to protect the safety and security of others.

Your Choices

You have choices regarding your information:

• Access and Correction: You can access and update your personal information through the settings in the App.
• Location Information: You can control your location sharing settings through your device settings.
• Marketing Communications: You can opt-out of receiving marketing communications by following the unsubscribe instructions in the messages.

Data Retention

We will retain your information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet or electronic storage system is completely secure.

Children’s Privacy

The Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us.

International Transfers

Your information may be transferred to and processed in countries other than your own, where data protection laws may differ. By using the Services, you consent to the transfer of your information to these countries.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the App.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: support@xoquick.com